Anti-social behaviour ASB

The government has issued new guidance for ASB in relation to social housing tenants, of which we got many in Tower Hamlets. See the up-dated guidance here.

Examples of anti-social behaviour can include:

  • noisy and/or abusive behaviour
  • vandalism
  • graffiti
  • intimidation
  • public drunkenness
  • littering
  • fly tipping
  • illegal drug use
  • excessively barking dogs

Some behaviour, even though it may cause nuisance to individuals, may not be regarded as ASB

For example, this can include:

  • one-off parties and barbecues
  • infrequent and occasional noise or disturbances
  • children’s play
  • occasional dog barking
  • excessive noise from domestic appliances (e.g. washing machines, vacuum cleaners)
  • minor vehicle repairs
  • gossip
  • escalated disputes.

Useful advice about how to deal with a problem neighbour can be found at at Citizens Advice or ASB Help.

Anti-social behaviour can be reported to various agencies.

Always keep a record of what has happened.

We now have a 14 day ASB diary available for you to download and use.

In urgent cases, always ring 999
non urgent cases can be reported to

Government guidance includes the advice:

Your first steps when faced with nuisance or disturbance

If you are made to feel uncomfortable or inconvenienced by other people’s behaviour around your home, where it is safe to do so, you should first try to approach the other party involved to explain to them how their actions are affecting you and ask them to change their behaviour. Sometimes, other people may not be aware that their behaviour is causing distress or nuisance and letting them know may help.

If you feel threatened, intimidated, or witness a crime, you should always contact the police first. You can contact the police by calling 999 to report emergencies or by calling 101 for non-emergencies.

You can use the Community Trigger procedure if

  • Three separate anti-social behaviour incidents have been reported within six months
  • The Community Trigger must be submitted within a month of the last reported incident, and where it is considered that ‘no action’ has been taken  

‘No action taken’ is defined as:

  • the reported problems have not been acknowledged i.e. no one has contacted the victim to advise what action would be taken
  • the reported problems have not been appropriately investigated
  • the victim’s vulnerability and/or the potential for harm has not been considered and this has affected potential service delivery
  • no action has been taken because information has not been shared between partners and this has affected potential service delivery.

How do I trigger?

To use the Community Trigger you can complete an online form, email, write a letter or call.

  • By email: communitytrigger@towerhamlets.gov.uk
  • By telephone: 020 7364 3277 (Monday to Friday, 9am to 5pm)
  • By mail to:
    Tower Hamlets Community Trigger
    Business Support Services (data and bookings)
    Town Hall Mulberry Place
    3rd floor
    5 Clove Crescent
    London
    E14 2BG

If you decide to request a community trigger you will need to give the following details:

  • dates of each time you’ve complained
  • details of where you complained (name, organisation and/or incident reference number)
  • information about the anti-social behaviour. 

How can victims access the trigger process?

Victims or any advocate for a victim will be from a variety of backgrounds and circumstances and so there are a number of ways victims can apply for a case review in line with the Community Trigger process.

Use online form to submit a Community Trigger